Pharmacy First Service
NHS treatment for selected common conditions without waiting for a GP appointment
Overview
Our Pharmacy First service helps eligible patients access NHS advice and treatment for common conditions directly from the pharmacy. This can reduce waiting times and provide faster support for minor illnesses.
What is Pharmacy First?
Pharmacy First is an NHS service that allows community pharmacists to assess and manage specific minor conditions. If clinically appropriate, we can supply treatment under the service and guide you on next steps.
Conditions commonly supported
Sore throat
Assessment and treatment advice for acute sore throat symptoms.
Sinusitis and ear symptoms
Support for common upper respiratory and ear-related complaints.
Infected insect bites
Quick assessment and treatment where clinically suitable.
Uncomplicated UTI (women)
Assessment for eligible women with uncomplicated urinary symptoms.
How it works
How the consultation works
A pharmacist will assess your symptoms and provide the most appropriate care plan.
- Clinical assessment at the pharmacy
- NHS treatment supply if clinically appropriate
- Self-care and safety-netting advice
- Referral to GP or urgent care when needed
Who can use this service?
- Patients registered with a GP in England
- Condition must match the NHS Pharmacy First pathway criteria
- Symptoms should be non-emergency and suitable for pharmacy assessment
- Age and clinical criteria apply for specific conditions
Cost
NHS funded
Pharmacy First consultations are provided under NHS criteria where eligible.
When to seek urgent care
If symptoms are severe, worsening, or you feel very unwell, contact NHS 111, your GP, or attend urgent care/A&E as appropriate.
What is included
Related Products
Browse treatments related to this service available in our online shop
Frequently asked questions
Walk-ins are welcome, but booking can help reduce waiting time.
Need support from our pharmacy team?
For more information, or to book an appointment, contact us and we will guide you to the right service.
Related services
New Medicine Service
Free NHS support when starting a new medicine.
EPS Nomination
Nominate us to receive your electronic prescriptions directly.
Pharmacy First
NHS pharmacist assessment and treatment for selected common conditions.
Sinusitis Treatment
Pharmacist support and treatment options for sinusitis symptoms.
Infected Insect Bites
Treatment support for infected insect bites where appropriate.